Right of Withdrawal - FoFo Online Shop
The right of withdrawal of FoFo Fochtmann´s GmbH only applies to purchase or service contracts (e.g. the preparation of expert reports) that were not concluded in a shop and without direct contact with the seller. This includes sales via the internet, catalogue, telephone and other means of remote communication, and within the framework of a distribution or service system organised for distance selling. FoFo Fochtmann´s Forum GmbH is entitled to change the terms of sale from time to time at its own discretion. (§1 para. 1 and 2 FernAbsG) This applies exclusively to sales.
As a customer based in the EU, you have the right to withdraw from this contract within 14 days without giving any reason (from the date of purchase). The withdrawal period ends 14 days after you or a third party designated by you (but not the shipping company) takes possession of the goods.
How can I exercise my right of withdrawal?
To exercise the right of withdrawal, you must contact us and arrange a return, which we will confirm by letter or email. You must notify us of your decision to withdraw from the contract using the withdrawal form by the following means: letter, email or fax.
The withdrawal must be sent to the following address:
FoFo Fochtmann´s Forum GmbH
Kardinal-Faulhaber Str. 15
80333 Munich
Email: info@fofo.de
Fax: +49 (0)89 29 16 21 87
What will be refunded?
If you withdraw from this contract, we will refund all payments you have received, including shipping costs (except for additional costs resulting from your choice of a shipping method other than the cheapest one offered by FoFo - Fochtmann's Forum GmbH) - without delay and in any event no later than 14 days after you have informed us of your withdrawal from this contract. As a general rule, the return shipping costs are to be borne by the buyer in the event of a withdrawal (§357 BGB). The cost of the return shipping insurance must correspond to the value of the delivered goods (purchase price).
How will the refund be made?
We will refund the payments using the same payment method you used for the original payment; in any event, you will not incur any fees for such a refund.
What are the requirements for a refund?
The refund may be withheld until we have received the goods back or until you have proven that you have returned the goods - whichever event occurs first.
You are obliged to return the goods to us without delay, but in any event within 14 days after you have notified us of your withdrawal from the contract. The deadline is considered met if the goods have been returned before the end of the 14-day period.
The customer is only liable for a reduction in the value of the product if the deterioration is caused by use that goes beyond the normal quality control and functional testing of the product. "Quality control and functional testing" means the inspection of the product that would normally be carried out in a retail store. If the product is damaged, destroyed or counterfeit (e.g. imitation materials and gemstones), FoFo - Fochtmann's Forum GmbH will therefore deduct the costs of refurbishment or replacement from the refund. If your purchased product includes a case, box and papers, as well as documents, certificates, expert reports and service records, these must be returned to us completely and undamaged with the respective product.
Refund for payments made to third parties by FoFo - Fochtmann's Forum GmbH?
If you have made use of an agreed payment-bearing service (in writing/by telephone/orally) with FoFo - Fochtmann's Forum GmbH, you must fully refund this to us. This applies, for example, to reworking, repairs, overhauls and the preparation of expert reports/appraisals by third-party companies.
-- End of withdrawal statement --
